Refund Policy
RETURNS, EXCHANGES OR CANCELLATIONS
For any order, and subject to the application of article 11.5, the Customer has the right to withdraw without giving any reason, within fourteen days. The withdrawal period expires fourteen days after the day on which the Customer, or a third party other than the carrier and designated by the Customer, takes physical possession of the Products. The countdown of the 14-day period begins the day after the conclusion of the contract or the delivery of the Products depending on the type of contract. If this period expires on a Saturday, Sunday or public holiday, it is extended until the first following working day.
No goods ordered from our suppliers (and therefore not stored by BATICOLAGE) will be taken back or exchanged. The right of withdrawal does not apply to parts of deliveries. It is not possible to resend only a few delivery packages.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Make a claim
For any return or complaint, for example if upon receipt of the goods you notice a breakage or any problem with them, please first notify us as soon as possible using one of the means below:
By email: Info@baticolage.com
Be sure to leave us your complete contact information so that we can communicate with you for the next steps.
In the event of receipt of a damaged or defective product, we advise you to take and send us a photo to facilitate the processing of your complaint.
Please do not return your purchase to the manufacturer.
Additionally, please note that:
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This policy does not apply to products that have been used.
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Shipping and handling charges are non-refundable. Only the price of the item, including taxes, is refundable.
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In the case of an exchange, the price differences between the exchanged item and the replacement product are at the customer's expense.
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We assume no responsibility for loss, theft or damage incurred when returning merchandise.
Shipping
To return a product, you must mail it to:
Chaussée de Waterloo 342, 1060 Saint-Gilles, Brussels, BRU, 1060, Belgium.
Shipping costs
You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from it.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item worth more than , you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item you return to us.
Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision to approve or reject your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Late or missing refunds (if applicable)
If you haven't received your refund yet, please check your bank account again first.
Next, contact your credit card issuer, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often some processing time required before a refund is posted.
If after completing all of these steps you still have not received your refund, please contact us at info@baticolage.com.
